You can tell us to stop passing your personal information to other companies for their marketing. It takes about a minute, it is free, and it does not change how we help you.
Neither word means what it sounds like. Under California and several other state privacy laws they are defined broadly enough to cover things most people would not call a sale at all — including passing your details to another company in exchange for anything of value, and letting advertising cookies follow you between sites.
Two things we do fall inside those definitions:
Sections 8 and 9 of our Privacy Policy set this out in full. An opt-out stops both of the above going forward.
Any one of these is enough. You do not need to do all three.
Fastest — works automatically
Some browsers and extensions send a Global Privacy Control (GPC) signal on every page you visit. Where the law requires it, we treat that signal as an opt-out request for that browser, with nothing further needed from you. Because the signal is tied to the browser rather than to you, turn it on in each browser and device you use. globalprivacycontrol.org lists browsers that support it.
Best if you want a written record
Send your request to privacy@healthenrollcenter.com with “Do Not Sell or Share” in the subject line. Include the phone number and email address you gave us, so we can find your record — those are what our systems are keyed on. Say so in the same email if you also want us to stop calling, texting and emailing you, or to delete your information.
Best if you want it handled while you wait
Call the number at the top of this page, any business day, and say you are making a privacy request. TTY 711. You do not need to speak to a salesperson and you will not be quoted anything.
We act on opt-out requests within 15 business days. Requests to access, correct, delete or port your information take longer, because they have to be verified first: we respond within 45 days and will tell you if we need the extension the law allows.
We may need to confirm you are who you say you are before acting on anything beyond an opt-out. That verification uses information we already hold — we will not ask you for a Social Security number, a bank detail or a copy of your ID by email.
If we decline a request, we will tell you why. Where state law provides an appeal, you can appeal by replying to that response.
Opting out of sale and sharing stops other companies receiving your information. It does not, on its own, stop us contacting you about a request you made. To stop our calls, texts and emails, reply STOP to any text, use the unsubscribe link in any email, or ask for that in the same request — we will do both.
Don't see yours? Call a licensed agent — most answers take under two minutes.
No, and this is the difference people get caught by most often. Opting out of “sale” or “sharing” stops us passing your information to other companies for their marketing. It does not withdraw the consent you gave us to contact you. To stop our calls, texts and emails, reply STOP to any text, use the unsubscribe link in any email, or tell us on the phone — or ask for both at once when you submit the request below.
No. Opting out and deletion are separate rights. An opt-out tells us to stop sharing your information going forward; a deletion request asks us to erase what we already hold. You can ask for either or both. Some records — consent records in particular — may have to be retained where the law requires it.
No. California’s law is the one that requires this link, but we accept opt-out requests from anyone, in any state, and we honor them the same way. Residents of several other states have comparable rights described in section 11 of our Privacy Policy.
No. We do not deny service, charge a different price, or provide a lesser level of service because you exercised a privacy right. Quotes and enrollment help are free either way.
Yes. You may use an authorized agent. We will ask for proof that you gave them permission, and we may ask you to verify your own identity directly, as state law allows.